Shipping and Returns
Shipping Policy
Order Processing Time:
Your orders will be shipped within 1-3 business days after payment is confirmed.
Orders placed on weekends and public holidays are processed on the first following business day.
Shipping Fees and Delivery Time:
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days (Additional charges may apply)
Free Shipping: Valid for orders over the specified amount.
Cargo Tracking:
When your order is shipped, the tracking number will be shared via email or SMS.
You can track the status of your cargo online using your tracking information.
Delivery Conditions:
The cargo company will distribute the package to your address within the specified business hours.
If you are not at the address, the cargo company may offer alternative delivery options.
Return policy
Return Conditions:
Products can be returned within 14 days after receipt.
The products must be unused, unlabelled and in their original packaging.
It is mandatory to send the products to be returned together with their invoice.
Return Process:
Please notify our customer service of your return request via e-mail or phone.
After receiving approval, send the product to the specified return address with the contracted cargo company.
After the product is examined, a refund will be made within 5-10 business days.
Return Fees:
If the product is faulty or defective, the return shipping costs will be covered by our company.
In case of returns upon customer request, the shipping cost belongs to the customer.
Other Conditions
3.Change Policy
For a product exchange, the product must be in its original condition and unused.
Your exchange requests are processed depending on stock availability.
The exchange process is similar to the return process, and you will be notified when the new product is shipped.
4. Order Cancellation and Change
You can only cancel or change your order before it is shipped.
For your cancellation or change requests, please contact customer service as soon as possible.
5. Damaged or Missing Products
If your order arrives incomplete or damaged, you must contact customer service within 48 hours after receiving it.
Sharing photos of damaged products will speed up the process.
6. Customer Service and Communication
If you have any questions or need support, you can reach us through the following communication channels:
📞 Phone: [ 0533 355 37 94 ]
📧 Email: [ info@emsawear.com ]
📍 Address: [ Suadiye, Bagdat St. No:353, 34740 Kadıköy/İstanbul ]
You can also get support from the Contact section on our website.